FAQ's

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take 24 to 48h depending on your selected method at checkout. Please note that orders made after 14:00 (BST/GMT when applicable) will be processed next working day.
Foreign shipping is currently not available.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Please note that we currently do not ship internationally.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns are accepted within 14 days of purchase.
Refunds will be issued in the original form of payment within 10 business days of us receiving the return.
Shipping charges are non-refundable, except in the case of a shipping error on our part.
The item(s) must be in their original condition, unworn, unwashed, with the swing tags attached.
The customer is responsible for the charges of the return shipping.

If you received a defective or damaged item, please contact us immediately, and we will arrange a replacement or refund for you.
Free gifts or promotional items are not returnable or exchangeable. If you received a free gift or promotional item with the order you are returning, they must be included with the return.
To initiate a return, please please email info@customgolfglobal.co.uk with your order number and reason for the return.
Returns are only accepted for items purchased directly from Custom Golf Global Limited. If you purchased our products from a third-party retailer, please contact them directly for their returns policy.
If you have any questions or concerns about our returns policy, please don't hesitate to contact us.

Payments & Safety